Secure CC's Best Practice methodology ensures maximum communication security.
By deploying Secure CC, you can ensure that your customers’ calls or messages will never be compromised.
All this without changing your existing Call Center!
Information security has emerged as a significant concern for banks, mobile phone companies and other businesses that use Call Centers or business process outsourcing (BPO). There are increasing number of instances of theft of personal data reported from Call Centers through the communication channels used to connect customers. To avoid financial damages and loss of your brand’s reputation, implement protected communication channels to your customers offered by our Secure Call Center solutions.
Online customer care systems are spreading (e.g. mobile banking from browser or using smartphone apps), more and more self-care activities are done over the internet. These communication applications like e-banking solutions are secured, but cannot replace all Call Center services. If the user needs personal assistance, in 95% of the cases the Call Center will be called used landline, GSM on VoIP lines. Independently which telephony channel is used to contact the Call Center, the data exchanged over the phone (customer ID, Call Center PIN, balance information, etc.) can be accessed by 3rd parties.
SCC offers Internet based communication channels (voice, instant message, video) from a web browser or a mobile app. With SCC, your customers can call your Call Center through your company’s website or customer portal (e.g. e-bank), or using your mobile application. With the push of a button they can connect to your Call Center through an authenticated and secure channel.
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